Price Change 2016

Notification of Price Changes from 1st September 2016

At Tetcom we recognise the cost of running a business has risen over the last year and we have been faced with the same challenges such as staffing and fuel costs as our customers. As a company, we have maintained our prices despite these increasing pressures. It has therefore been a difficult decision to announce that from 1st September 2016 we will be increasing our prices across the broad range of services and tariffs* we provide.

Call charge rates will increase by the following:

Call connection charges will increase by the following:

Line rental rates will increase by the following:

Select Services

The monthly rental for services such as Caller ID, Call Divert, etc. will increase by 20p per month and the cost of DDI will increase by 4p per month.

Anti Fraud Protection

The cost for the Anti-Fraud package will increase by 19p per month.

International call rate examples**

Broadband services

Today’s announcement and price changes reflect the increasing cost of delivering the levels of customer services and technology demanded by our customers. We believe our business tariffs and telecom system rates are still the most competitive in the industry and always take great pride in supporting our loyal customer base by providing significant value for money in comparison to other telecom providers.

In 2013, Tetcom adopted a ‘first call response’ policy where our customer call answering targets are to pick up a call by a human voice in our UK call centre within five rings (10seconds). Our aim is, where possible, that customers are dealt with first time without having to call back a second time. The industry average call response time is in excess of 30 seconds with some of our competitor’s times over three minutes or longer.

In the last year we have increased our Customer Service staff by over 15% and now have a pool of technicians and engineers based across the country installing, servicing and supporting customers telephone systems.
Our investment in staff, services and technology, helps to ensure that customers receive the highest levels of service possible, our priority is to ensure our business telecommunication systems help to make our customers businesses a success.

Should you have any queries regarding the price changes or on Tetcom’s services please contact us by either calling: 0844 567 7667 or email: billing@tetcom.co.uk

*Percentage increases in call and rental charges will vary from customer to customer depending on the relevant call tariffs and line rental agreements with Tetnet Communication Services LLP.
**International call rate charges will vary from country to country depending on the relevant call tariff agreements with Tetnet Communication Services LLP.