Business Phones and Business Smartphone from Tetcom
Reduce cost and Increase Efficiency in one Easy to use Application
Smartphone allows you to increase staff efficiency and provide better customer service in one easy to use application. With Smartphone every employee is able to personalise their own softphone for managing their communications helping to streamline how your staff work and reduce company overheads.
Smartphone is located on each staff members desktop PC enabling them to easily personalise their settings with the click of a mouse. Smartphone provides a range of applications including:
Instant Messaging – if a colleague is busy on call you have the option to send an instant message to them to notify them that they have a call waiting. This allows your colleague to end their current call and take the call waiting if it is an important customer.
Absence Alerts – Smartphone allows you to input why you are not available (e.g. in a meeting until a certain time, out of the office etc) This allows other staff members to know you are not currently available before calling you.
Customer Alerts – Potential opportunities and problem calls can be tagged for the attention of specific staff speeding up call handling.
Extension Status – The extension status window allows you to see if your colleagues are on calls or not. A coloured light indicates whether an extension is free, busy or ringing.
Address Book – dial contacts stored in your address book at the click of a button speeding up efficiency and preventing misdialling.
Call History – view your call history to locate missed calls and recently dialled numbers. Call people back at the click of a button.
Smartphone allows the ability to improve levels of customer service, productivity and responsiveness all at the same time. A small company or team can now be as competitive and equally customer facing as the largest dedicated call centre with the deployment of Smartphone.
To find out more about smartphone and how they can work for your business download our brochure or call Tetcom on 0844 567 7667.