Maintenance & Benefits

In the competitive world of business it makes sense to protect your telephone system from the unexpected. If a sudden fault occurs and your phone system fails it can be an expensive problem to put right. Not only will it cost you a lot of time and money but it can also cause damage to your business through lost orders. Without the support of a Maintenance Agreement you run the risk of experiencing costly 'Call Out & Labour' fees, non-specialised engineers, lengthy response times and the infamous provider blame game! It pays to have a maintenance agreement.

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The benefits and peace of mind provided by a maintenance agreement are priceless especially if an issue does occur. Maintenance agreements provide:

For more information on Maintenance Agreements call 0844 567 7667.

Frequently Asked Questions

What does it cover?

A Maintenance Agreement covers your telephone system, desktop handsets, BT lines, voicemail and specific system cards.

Do you use new or refurbished equipment?

If a maintenance issue occurs and something needs replacing it will be replaced free of charge with new equipment

What level of service can I expect?

Tetcom Maintenance Agreements offer a 15 minute (very urgent) and maximum 4 hour response time during normal working hours Mon-Fri. The vast majority of maintenance issues on a Siemens system can be diagnosed and rectified remotely, whilst you are on the phone, all within 1 hour. This is a claim that many other providers can only dream of.

How do I contact someone if a maintenance issue arises?

You can report a maintenance issue online. Click on the tab on the homepage and fill out the maintenance form.

Who can I contact for more information?

If you would like more information on maintenance agreements please call 0844 567 7667.