Price Change 2018
Notification of Price Changes from 1st October 2018
At Tetcom we recognise the cost of running a business has risen over the last year and we have been faced with the same challenges such as staffing and fuel costs as our customers. As a company, we have maintained our prices despite these increasing pressures. It has therefore been a difficult decision to announce that from 1st October 2017 we will be increasing our prices across the broad range of services and tariffs* we provide.
Call charge rates will increase by the following:
- UK local and national call rates will be increased by 0.2p per minute.
- UK Mobile network calls will see an increase of 0.8p per minute.
Call connection charges will increase by the following:
- UK local and national 0.5p
- All other destinations 1p
Line rental rates will increase by the following:
- PSTN Analogue, ISDN2 and ISDN30 Line Rentals and SIP trunks will increase by £1 per month respectively.
The monthly rental for services such as Caller ID, Call Divert, etc. will increase by 20p per month and the cost of DDI will increase by 4p per month.
Anti Fraud Protection
The cost for the Anti-Fraud package will increase by 19p per month.
International call rate examples**
- France: Call rates will increase by 0.2p per minute.
- Germany: Call rates will increase by 0.2p per minute.
- Italy: Call rates will increase by 0.2p per minute.
- USA: Call rates will increase by 0.2p per minute.
- ADSL broadband services will increase by £1 per month.
- Fire Optic broadband services will increase by £1 per month.
Today’s announcement and price changes reflect the increasing cost of delivering the levels of customer services and technology demanded by our customers. We believe our business tariffs and telecom system rates are still the most competitive in the industry and always take great pride in supporting our loyal customer base by providing significant value for money in comparison to other telecom providers.
In 2013, Tetcom adopted a ‘first call response’ policy where our customer call answering targets are to pick up a call by a human voice in our UK call centre within five rings (10seconds). Our aim is, where possible, that customers are dealt with first time without having to call back a second time. The industry average call response time is in excess of 30 seconds with some of our competitor’s times over three minutes or longer.
In the last year we have increased our Customer Service staff by over 15% and now have a pool of technicians and engineers based across the country installing, servicing and supporting customers telephone systems.
Our investment in staff, services and technology, helps to ensure that customers receive the highest levels of service possible, our priority is to ensure our business telecommunication systems help to make our customers businesses a success.
*Percentage increases in call and rental charges will vary from customer to customer depending on the relevant call tariffs and line rental agreements with Tetnet Communication Services LLP.
**International call rate charges will vary from country to country depending on the relevant call tariff agreements with Tetnet Communication Services LLP.
Tetcom improved our company’s communications bottom line by providing very competitive rates for our calls and line rentals, and state of the art Siemens telephone systems with future proof features and benefits for where we have upgraded systems.
Unifying all communications related activities under one roof, and having a dedicated account manager for all our queries has greatly simplified the process and provided greater transparency on telephone costs over all of our sites.
Financial Controller at Apex Dental Care Ltd